Returns and Exchanges
Return Policy
At Travel Box Essentials, we are committed to providing high-quality travel accessories and excellent customer service. If you are not completely satisfied with your purchase, our return policy below will guide you through the process of returning an item.
Returns
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, and with all original packaging intact.
- Proof of purchase (order confirmation email or receipt) is required for all returns.
Refunds
Refund Amount
- We refund the cost of the item(s) only.
- Delivery charges are non-refundable.
Processing Time
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2-3 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@travelboxessentials.com and send your item to: Butt House, 2 Spode Street, Stoke-on-Trent, Staffordshire, ST4 4DY.
Return Shipping
- To return your product, mail it to: Butt House, 2 Spode Street, Stoke-on-Trent, Staffordshire, ST4 4DY.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are shipping an item over £50, consider using a trackable shipping service or purchasing shipping insurance.
Contact Information
For more information about our return policy, or if you have questions, please contact us by email at info@travelboxessentials.com.